Website: HitBTC
About company:
The popularity of digital money is growing every day. There are different ways to get the desired coin, but it would be best to use the services of professional trading platforms. The list of honest companies includes the world-famous exchange HitBTC. The platform is in the lists of trading luminaries of the crypto space. She has a long history and vast experience. It appeared on the market in 2013 with a starting capital (in the form of investments) of about $6 million. Information about the work of the company often appears in the media. Articles are published in Finance Yahoo, Cointelegraph and DigitalJournal. The exchange has created its own product – this is a highly functional API. The idea has concentrated a maximum of usefulness for the site developers.
Awful unacceptable experience. 2 weeks for solving ticket.
P.S. Ticket number #315003
Still unsolved ticket for more than 2 month.
09 August 2018
The exchange is terrible, they just scoff, they can not solve the issue with ignis, they deceive me that I received them, in fact, they did not add anything, they do not want to answer, they constantly think something out
I didn’t receive my dimcoins. And the support team doesn’t help me to solve the problem yet. Although I send a screenshot of the tansaction with all the information below.
It was traded on this platform last year. . There is no white list at the beginning. . Later joined the white list. . In order to ensure that the customer’s rights can be understood. . But this transaction process is very sad. . The beginning is to exchange the currency of their investment into the USDT platform. . . Later converted ETH. . Wait 48 hours or not to mention. . The keys on the page are simply not useful. . . There were no results before and after 96 hours. . . You are also the top ten exchanges in the world. . If you can not guarantee the timely transfer of customer assets. . How to serve the majority of users in the future? ? We are very disappointed with this money extraction process. . I hope you will see this comment in a timely manner. . . . anxious. . .
HITBTC is bad support. i sent photo & document 6 times requested from them. My asset is all not withdraw.
Wao！
people who do not know had entered our comunication room that hitbtc.zendesk.com ！！！！
What is happening?
I m facing bch deposit(not show) issue on 8th may 18 to my hitbtc acct, after mail only reply our engg work, I m satisfied when my bch deposit issue will solve.and trade next to hitbtc after faithfully work
They are slow with the account verification process.
Do not send your token to HitBTC
They change police for deposit whenever they want.
“The deposit fees will be deducted from the amount of the incoming transaction. The fee amount for every token is shown below the deposit address. Please be advised that if your deposit is lower or equals the fee, the whole amount will be used for the commission and will not be refunded.”
Respectfully,
HitBTC
As soon as I deposit over 100$ in BCN they went into maintainance and coins didn’t hit the account either.
3 days already.
EDIT: Eventually the deposit showed up after another day.
Dear,
I lost my 2FA authenticator, I’ve provied all requested information in the ticket including:
– transaction history
– Pictures
This is a really worst support service ever than what I have seen before. It’s seem that I will loss my money in HitBTC. I have created another account to sign in to post in the forum. I wonder what are you doing now?? This is an exchange service, they must run it 24hours/ day. It’s almost 13 days pass with a bot’s replied within 48 hours. HitBTC wrote on the website that they will remove 2FA after 24hours or at least 48 hours??
Can anybody advise me what should I do now?
– How do I escalate the ticket?
– Hotline contact number?
– Where should I contact for help outside HitBTC ?
Regards,
hitbtc was cool 2 years ago. I am surprised they are still alive. They had so much troubles.