“Kolibri-Cleaning” positions itself as a professional and reliable provider of cleaning services, promising high-quality cleaning and comfortable collaboration conditions. However, behind the seemingly attractive promises lie numerous shortcomings and problems that clients encounter. Let’s examine the main issues that often arise when working with “Kolibri-Cleaning.”
Poor Cleaning Quality
Although “Kolibri-Cleaning” claims a high level of professionalism, many clients are disappointed with the quality of cleaning. The mechanized cleaning, actively promoted by the company, often proves ineffective. Dust and dirt remain in hard-to-reach places, furniture is not fully cleaned, and floors look dirty. Clients expected much better results for the money spent.
Ineffective Eco-Friendly Products
The company asserts that it uses environmentally safe products. However, in practice, these products often fail to deal with serious dirt and stains. Clients complain that stains on carpets and furniture remain, and overall cleanliness leaves much to be desired.
Technical Problems
Despite “Kolibri-Cleaning’s” efforts to implement modern technologies, this does not always lead to desired results. Mechanized cleaning is often poorly executed due to faulty equipment or insufficiently trained personnel. This causes additional inconvenience and disappointment for clients.
Lack of Individual Approach
Despite promises of an individual approach, many clients complain about insufficient attention to their needs. Standard work algorithms do not take into account the specific requirements and wishes of clients, leading to unsatisfactory cleaning results.
Missed Deadlines
Clients often face delays and non-compliance with agreed deadlines. Cleaners arrive late for appointments, disrupting clients’ plans and causing inconvenience. Customer service does not always respond promptly to complaints and fails to provide adequate explanations or apologies for delays.
Communication Problems
Clients report difficulties in communicating with managers, who often cannot give precise answers to questions or resolve arising issues. This causes dissatisfaction and reduces trust in the company.
High Prices
The cost of “Kolibri-Cleaning’s” services is often higher than that of competitors, while the quality of cleaning does not match the high prices. Clients feel deceived and disappointed when the result does not justify the money spent.
“Kolibri-Cleaning” creates an impression of a reliable and professional provider of cleaning services. However, reality often differs from advertising promises. Poor cleaning quality, ineffective eco-friendly products, technical problems, unsatisfactory communication, and high prices make working with this company inconvenient and disappointing. Clients expecting a high level of service face numerous problems and dissatisfaction.
If you are looking for quality cleaning services, it is recommended to turn to more reliable and professional companies that truly value their clients and care about their reputation. Avoid the same mistakes as many others and make an informed choice based on real reviews and client experiences.
I was extremely disappointed with Kolibri-Cleaning’s service. They promised high-quality cleaning, but the reality was far from it. Dust and dirt were left in many places, and the floors were still dirty. I expected much better for the price I paid.
Their so-called eco-friendly products are a joke. They couldn’t remove basic stains from my carpets and furniture. Their cleaning solutions are ineffective, and I had to hire another company to finish the job.
The equipment they use is outdated and often breaks down during cleaning. This resulted in a very superficial and incomplete cleaning job. It’s clear they don’t invest in proper maintenance or training for their staff.
Kolibri-Cleaning lacks any sort of individual approach. They follow a rigid standard procedure that doesn’t take into account the specific needs or requests of the client. I felt like just another number, not a valued customer.
Punctuality is not their strong suit. The cleaners were late, disrupting my entire schedule. When I contacted customer support, they were unhelpful and offered no explanation or apology for the delay. Very unprofessional.
Communication with their managers is frustrating. They often cannot provide clear answers to questions or resolve issues efficiently. This lack of effective communication makes dealing with them a nightmare.
Their prices are exorbitant compared to the quality of service provided. I paid a premium expecting top-tier cleaning, but instead, I got a subpar job that left many areas still dirty. It’s a complete rip-off.
I used their service for a post-renovation cleaning, and it was a disaster. They left behind dust and debris, and my home was not properly cleaned. I had to spend additional money to get the job done right by another company.
They advertise advanced mechanized cleaning, but it often fails due to faulty equipment or poorly trained staff. The result is an incomplete and disappointing cleaning job. It’s a waste of money and time.
Kolibri-Cleaning’s customer support is terrible. They are slow to respond to complaints and don’t offer any real solutions. Their disregard for customer satisfaction is apparent, and it’s incredibly frustrating.